Privacy Policy
Welcome to Austides™. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website or interact with us. By accessing or using our website, you accept and consent to the practices described in this policy.
Information We Collect
Information You Provide To Us
You may provide personal data by filling out forms on our site, contacting us via email or other communication channels, registering on our website, placing an order, or participating in promotions. This information may include your full name, email address, phone number, billing and shipping address, payment details processed securely through third parties, and any communication records between us.
Information We Collect Automatically
When you visit our site, we may automatically collect your IP address and device identifiers, browser type and version, time zone and platform, pages visited and time spent on site, and navigation and interaction data such as clicks and scrolling. We also use cookies and similar tracking technologies to assist with this.
Information From Third Parties
We may also receive personal data from payment processors, analytics and advertising networks, delivery services, and compliance partners.
How We Use Your Information
We use your data to fulfil orders and provide customer service, verify research qualifications where required, process payments securely, communicate order status or product updates, improve the performance and security of our website, recommend relevant products based on past orders, comply with legal obligations, and prevent fraud and unauthorised use.
We will only contact you via email or SMS for products or services similar to those previously purchased, unless you have opted out.
Cookies & Tracking Technologies
Our website uses cookies to remember your preferences and sessions, analyse traffic and user behaviour, improve page performance and user experience, and display relevant content. You may disable cookies in your browser settings, however this may affect certain site functionality.
Data Security
We implement strict security measures including SSL encryption for all transactions, secure payment gateways, regular security assessments, access controls for personal data, and secure data storage and backup practices.
Data Retention
We retain your personal information for as long as your account is active, as required to fulfil legal and regulatory obligations, for a minimum of seven years for financial and tax record purposes, and until you request deletion subject to applicable laws.
Disclosure of Your Information
We do not sell or rent your personal information. We may share your data with service providers such as payment processors, delivery couriers including Australia Post, web hosting and analytics platforms, and customer service tools.
We may also disclose your data when required by Australian law, court orders, or government and enforcement agencies acting under lawful instruction.
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.
Your Rights Under the Australian Privacy Principles
You have the right to request access to the personal information we hold about you, request correction of incorrect or outdated data, request deletion of your information where permitted by law, withdraw consent or restrict certain data uses, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise any of these rights, please contact us at support@austides.com.
International Data Transfers
If your data is transferred outside of Australia, we ensure all necessary safeguards are in place in accordance with Australian privacy laws.
Children's Privacy
Our products and services are intended for adults aged 18 and over. We do not knowingly collect personal data from children.
Third-Party Links
Our site may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page and your continued use of our website constitutes acceptance of the revised policy.
For questions about this Privacy Policy or to submit a data request, please contact us at support@austides.com.